Branch Admin (Front Office)

KEY RESPONSIBILITIES Administrative & Financial Management Prepare and submit Daily Sales & End-of-Day (EOD) reports accurately and on time

Reconcile cash, transfer, and EDC transactions daily Maintain proper documentation (invoices, receipts, purchase orders, supplier bills) Monitor outstanding payments and follow up with customers if needed

Ensure all administrative records are organized and updated Booking & Customer Administration Manage daycare, boarding, grooming, vet, and beachwalk bookings

Ensure booking accuracy in system (dates, services, special notes) Confirm reservations and communicate operational details to customers Handle customer inquiries professionally (WA, phone, direct visit)

Support complaint documentation and escalation when required Sales Support & Revenue Monitoring Support upselling of daycare packages, boarding, wellness services, and retail products