Deskripsi pekerjaan
Area Villa Manager bertanggung jawab penuh atas pengawasan operasional harian di berbagai properti untuk memastikan seluruh fasilitas berjalan dengan standar layanan tertinggi. Peran strategis ini mencakup pengelolaan tim staf, pemantauan jadwal perawatan gedung dan pemeliharaan utilitas, serta peninjauan laporan berkala secara komprehensif. Selain itu, posisi ini berperan penting dalam menjaga kepatuhan terhadap standar operasional prosedur perusahaan, mengoordinasikan vendor, serta mengevaluasi kinerja staf guna memastikan efisiensi dan kualitas pelayanan yang prima di setiap properti yang dikelola.
Tanggung jawab: 1. Property Management & Maintenance :; Conduct regular property inspections to ensure that all properties are well-maintained and meet company standards; Coordinate with contractors, service providers, and in-house engineers for maintenance and repairs , ensuring issues are resolved promptly; Oversee cleanliness and upkeep of properties, ensuring that scheduled repairs and upgrades are completed in collaboration with the Quality Control Manager; Track and manage supplies and equipment , placing orders for necessary items when needed; Ensure that utility bills (electricity, Wi-Fi, garbage fees) are paid on time and report expenses to the accounting team; Update and maintain the property inventory report regularly, ensuring accuracy and timely submission; Collect and report all maintenance issues at the property, preparing quarterly maintenance reports and submitting them to the Maintenance Project Manager; 2. Staff Management :; Train, supervise, and manage teams of housekeeping, pool, garden, and maintenance staff to ensure smooth property operations; Ensure that staff follow company Standard Operating Procedures (SOPs) , including housekeeping, gardening, and engineering teams; Evaluate housekeeping staff performance monthly , coordinating with HR for contract renewals, replacements, or promotions based on performance; Onboard new staff , monitor their progress, and provide feedback for improvement or advancement; Resolve any staff-related issues related to housekeeping, maintenance, and security promptly and effectively; Submit requests for promotions of high-performing staff members to the HR team and Head of Operations, along with their evaluation reports; 3. Coordination & Collaboration :; Work with other departments, including Real Estate Sales, Direct Booking, and Quality Control , to ensure smooth property viewings, maintenance scheduling, and guest services; Coordinate tasks and workflows with Booking Managers, Launching Managers, CS, and accounting for all property-related activities; Regularly restock necessary supplies (e.g., linens, towels) and ensure inventory is well-maintained; Pay utility bills on time and keep a record of expenses for submission to accounting, along with petty cash documentation; Constantly review property information published online (description, property details, photos) and report discrepancies to the Vacation Rental listing team; 4. Reporting :; Prepare and submit monthly property inventory reports , ensuring they are accurate and delivered by the last day of each month; Create and submit quarterly maintenance reports to the Maintenance Project Manager, outlining all issues and maintenance activities; Submit monthly appraisal reports to the HR team for direct subordinates, ensuring reports are submitted no later than the 29th of each month; Report direct expenses regularly to management, providing necessary documentation for expense approval and tracking.
Kualifikasi: Experience in property or hospitality management, overseeing multiple properties; Strong leadership skills, with experience in training and managing staff; Excellent organizational skills for inspections, maintenance, and reporting; Knowledge of property maintenance, vendor management, and utilities; Strong communication skills for staff management and coordination; Skilled in preparing reports, performance evaluations, and tracking expenses.
Tanggung jawab
- 1. Property Management & Maintenance :
- Conduct regular property inspections to ensure that all properties are well-maintained and meet company standards
- Coordinate with contractors, service providers, and in-house engineers for maintenance and repairs , ensuring issues are resolved promptly
- Oversee cleanliness and upkeep of properties, ensuring that scheduled repairs and upgrades are completed in collaboration with the Quality Control Manager
- Track and manage supplies and equipment , placing orders for necessary items when needed
- Ensure that utility bills (electricity, Wi-Fi, garbage fees) are paid on time and report expenses to the accounting team
- Update and maintain the property inventory report regularly, ensuring accuracy and timely submission
- Collect and report all maintenance issues at the property, preparing quarterly maintenance reports and submitting them to the Maintenance Project Manager
- 2. Staff Management :
- Train, supervise, and manage teams of housekeeping, pool, garden, and maintenance staff to ensure smooth property operations
- Ensure that staff follow company Standard Operating Procedures (SOPs) , including housekeeping, gardening, and engineering teams
- Evaluate housekeeping staff performance monthly , coordinating with HR for contract renewals, replacements, or promotions based on performance
- Onboard new staff , monitor their progress, and provide feedback for improvement or advancement
- Resolve any staff-related issues related to housekeeping, maintenance, and security promptly and effectively
- Submit requests for promotions of high-performing staff members to the HR team and Head of Operations, along with their evaluation reports
- 3. Coordination & Collaboration :
- Work with other departments, including Real Estate Sales, Direct Booking, and Quality Control , to ensure smooth property viewings, maintenance scheduling, and guest services
- Coordinate tasks and workflows with Booking Managers, Launching Managers, CS, and accounting for all property-related activities
- Regularly restock necessary supplies (e.g., linens, towels) and ensure inventory is well-maintained
- Pay utility bills on time and keep a record of expenses for submission to accounting, along with petty cash documentation
- Constantly review property information published online (description, property details, photos) and report discrepancies to the Vacation Rental listing team
- 4. Reporting :
- Prepare and submit monthly property inventory reports , ensuring they are accurate and delivered by the last day of each month
- Create and submit quarterly maintenance reports to the Maintenance Project Manager, outlining all issues and maintenance activities
- Submit monthly appraisal reports to the HR team for direct subordinates, ensuring reports are submitted no later than the 29th of each month
- Report direct expenses regularly to management, providing necessary documentation for expense approval and tracking
Kualifikasi
- Experience in property or hospitality management, overseeing multiple properties
- Strong leadership skills, with experience in training and managing staff
- Excellent organizational skills for inspections, maintenance, and reporting
- Knowledge of property maintenance, vendor management, and utilities
- Strong communication skills for staff management and coordination
- Skilled in preparing reports, performance evaluations, and tracking expenses
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi