Deskripsi pekerjaan
This role provides application support for digital banking services, assisting colleagues and customers with their daily banking needs. The engineer will manage incidents and support requests from investigation through to resolution, utilizing data, logs, and monitoring tools to identify root causes and improve service performance. The position also requires close collaboration with teams across the organization to resolve issues, enhance processes, and share knowledge.
Tanggung jawab: Provide application support for digital banking services; Assist colleagues and customers with daily banking needs; Manage incidents and support requests from investigation to resolution; Use data, logs, and monitoring tools to identify root causes; Improve service performance; Collaborate with teams to resolve issues, enhance processes, and share knowledge.
Tanggung jawab
- Provide application support for digital banking services
- Assist colleagues and customers with daily banking needs
- Manage incidents and support requests from investigation to resolution
- Use data, logs, and monitoring tools to identify root causes
- Improve service performance
- Collaborate with teams to resolve issues, enhance processes, and share knowledge
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi