Deskripsi pekerjaan
Aftersales Area Supervisor untuk wilayah Jawa Timur bertanggung jawab dalam mengawasi dan mengelola operasional layanan purna jual. Peran ini menuntut kemampuan kepemimpinan yang kuat untuk memimpin, melatih, dan mengevaluasi tim di lapangan agar standar layanan tetap terjaga. Supervisor akan berkoordinasi dengan MD, tim internal, dan mitra eksternal, serta menangani keluhan pelanggan dan masalah teknis. Tanggung jawab mencakup pemahaman mendalam mengenai perbaikan kendaraan, pemeliharaan, dan proses purna jual, serta melakukan kunjungan lapangan secara rutin di seluruh area Jawa Timur.
Tanggung jawab: Lead, coach, and evaluate a team; Handle customer complaints; Coordinate with MDs, internal teams, and external partners; Conduct frequent field visits across East Java.
Kualifikasi: Minimum 2–3 years of experience in Aftersales / Automotive Service; Minimum 1 year of experience as Aftersales Supervisor / Service Supervisor / Workshop Supervisor or similar position; Experience in automotive aftersales, workshop operations, or vehicle service is highly preferred; Strong understanding of vehicle repair, maintenance, troubleshooting, and aftersales processes; Proven ability to lead, coach, and evaluate a team; Strong problem-solving and customer complaint-handling skills; Good communication and coordination skills with MDs, internal teams, and external partners; Able to work with technical teams and understand service/repair reports; Target-oriented, responsible, proactive, and able to work under pressure; Willing to conduct frequent field visits across East Java; Possess a valid SIM A/C and own vehicle is preferred; Mandarin proficiency is a plus; Willing to be based in East Java.
Tanggung jawab
- Lead, coach, and evaluate a team
- Handle customer complaints
- Coordinate with MDs, internal teams, and external partners
- Conduct frequent field visits across East Java
Kualifikasi
- Minimum 2–3 years of experience in Aftersales / Automotive Service
- Minimum 1 year of experience as Aftersales Supervisor / Service Supervisor / Workshop Supervisor or similar position
- Experience in automotive aftersales, workshop operations, or vehicle service is highly preferred
- Strong understanding of vehicle repair, maintenance, troubleshooting, and aftersales processes
- Proven ability to lead, coach, and evaluate a team
- Strong problem-solving and customer complaint-handling skills
- Good communication and coordination skills with MDs, internal teams, and external partners
- Able to work with technical teams and understand service/repair reports
- Target-oriented, responsible, proactive, and able to work under pressure
- Willing to conduct frequent field visits across East Java
- Possess a valid SIM A/C and own vehicle is preferred
- Mandarin proficiency is a plus
- Willing to be based in East Java
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 7.000.000 – Rp 8.000.000 per month