Deskripsi pekerjaan
Dandelion School of Music membuka kesempatan bagi individu yang bersemangat di bidang penjualan, layanan pelanggan, dan operasional front office. Peran ini menjadi wajah pertama sekolah yang menyambut siswa, orang tua, dan calon pelanggan. Staf Admin & Sales bertanggung jawab menangani pertanyaan melalui berbagai platform komunikasi, mengelola pendaftaran siswa, serta mendukung target penjualan sekolah. Peran ini menuntut kemampuan administrasi yang akurat, keterampilan komunikasi yang baik, serta kesiapan untuk bekerja secara mandiri maupun dalam tim.
Tanggung jawab: Welcome and assist students, parents, and prospective customers at the front office; Handle inquiries through WhatsApp, phone calls, and in-person interactions; Provide clear information about music programs, class schedules, fees, promotions, and other services; Follow up with prospective customers and leads to support enrollment and sales conversion; Assist with student registration, trial lessons, and other enrollment-related processes; Maintain and update student, prospect, lead, and customer databases; Handle daily administrative tasks and front office operations at the branch; Coordinate with teachers and internal teams regarding class schedules, trial lessons, make-up classes, and student needs; Respond to customer questions, feedback, and concerns, and ensure proper follow-up; Support branch sales and enrollment targets; Prepare simple reports related to leads, enrollment, sales, and branch operations; Support branch events, promotional activities, and other operational activities when required.
Kualifikasi: Minimum Bachelor's Degree in any field; Previous experience in sales, customer service, front office, administration, retail, or a related field is preferred; Excellent communication and interpersonal skills; Friendly, approachable, and comfortable interacting with students, parents, and customers; Strong follow-up skills and a target-oriented mindset; Organized, detail-oriented, and able to manage administrative tasks accurately; Proficient in Microsoft Office / Google Workspace; Comfortable using WhatsApp and other digital communication platforms for customer follow-up; Able to work independently as well as collaboratively within a team; Good problem-solving and customer-handling skills; Willing to work on weekends or public holidays when required by branch operations; Basic English proficiency; Having an interest in music or education is a plus.
Tanggung jawab
- Welcome and assist students, parents, and prospective customers at the front office
- Handle inquiries through WhatsApp, phone calls, and in-person interactions
- Provide clear information about music programs, class schedules, fees, promotions, and other services
- Follow up with prospective customers and leads to support enrollment and sales conversion
- Assist with student registration, trial lessons, and other enrollment-related processes
- Maintain and update student, prospect, lead, and customer databases
- Handle daily administrative tasks and front office operations at the branch
- Coordinate with teachers and internal teams regarding class schedules, trial lessons, make-up classes, and student needs
- Respond to customer questions, feedback, and concerns, and ensure proper follow-up
- Support branch sales and enrollment targets
- Prepare simple reports related to leads, enrollment, sales, and branch operations
- Support branch events, promotional activities, and other operational activities when required
Kualifikasi
- Minimum Bachelor's Degree in any field
- Previous experience in sales, customer service, front office, administration, retail, or a related field is preferred
- Excellent communication and interpersonal skills
- Friendly, approachable, and comfortable interacting with students, parents, and customers
- Strong follow-up skills and a target-oriented mindset
- Organized, detail-oriented, and able to manage administrative tasks accurately
- Proficient in Microsoft Office / Google Workspace
- Comfortable using WhatsApp and other digital communication platforms for customer follow-up
- Able to work independently as well as collaboratively within a team
- Good problem-solving and customer-handling skills
- Willing to work on weekends or public holidays when required by branch operations
- Basic English proficiency
- Having an interest in music or education is a plus
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Rp 4.500.000 – Rp 5.500.000 per month